FAQ

Frequently Ask Questions

Find answers and support for the topics below.

Product Information

What types of safes does VDH Safes offer?

VDH Safes offers a diverse range of safes designed for both businesses and residential customers. Our products include high-security vaults, burglary-proof safes, fire resistent safes, data protection safes, and deposit safes. We cater to various industries such as banking, retail, hospitality, healthcare, and government institutions, as well as individuals seeking to secure valuables at home.

What industries do your safes cater to?

Our safes cater to industries including banking, finance, Jewelry centers, retail, hospitality, healthcare, and government sectors. We provide tailored security solutions to meet the specific needs of each industry.

Can VDH Safes be customized to meet specific needs?

Yes, VDH Safes can be fully customized to meet specific security requirements for both businesses and residential customers. We offer customization options for size, locking mechanisms, interior and exterior configurations, and more.

What are the main differences between your commercial and residential safes?

Commercial safes are designed to handle higher security demands, featuring advanced locking mechanisms, larger capacities, and additional fire and burglary protection. Residential safes are typically more compact, designed for personal use, and offer adequate protection for valuables within a home setting.

Are your safes compliant with international security standards?

Yes, all VDH Safes are compliant with international security standards, including EN and UL certifications. Our safes are produced under ISO standard 9001:2015, ensuring the highest levels of quality and protection for your valuables.

Can I customize the size, design, or security features of a safe?

Absolutely. We offer extensive customization options, allowing you to choose the size, design, locking mechanism, and security features that best suit your needs. Our team will work closely with you to create a solution tailored to your specifications.

What materials are used in the construction of VDH Safes?

VDH Safes are constructed using high-grade steel and other durable materials such as manganese steel, composite steel and hard concrete. We incorporate advanced engineering techniques to ensure maximum strength, security, and longevity.

What locking mechanisms are available for your safes?

We offer a variety of locking mechanisms, including traditional combination locks, key locks, electronic keypad locks, and dual locking systems. And temper glass is used for the relocking system. These options can be customized based on your security preferences.

Purchasing and Delivery

How can customers purchase VDH Safes

Customers can purchase VDH Safes directly through our website, by contacting our sales team, or through our network of authorized distributors. Businesses and residential customers alike can find a safe that meets their needs.

Do you provide bulk purchasing options for businesses and retailers?

Absolutely. We offer tailored bulk purchasing options with competitive pricing for businesses looking to secure multiple locations or large-scale facilities with our high-security safes. Additionally, we provide special pricing and support for retailers interested in reselling our products. For detailed information and pricing, please contact our sales team

What are the delivery timelines for customized safes?

Delivery timelines for customized safes depend on the complexity of your order. Generally, customized safes are delivered within 6 to 12 weeks from the time the order is confirmed and the deposit is received. A more precise timeline will be provided during the consultation process.

How is the delivery and installation of safes handled?

We handle delivery and installation with the utmost care. Our professional team will deliver the safe to your specified location, ensuring it is properly installed and anchored for maximum security. We offer installation services for both ground floor and higher floor locations, including via elevators.

Maintenance and Support

What maintenance services does VDH Safes offer?

We offer comprehensive maintenance services for both businesses and residential customers. These include routine inspections, lubrication of mechanical parts, lock replacements, and repairs. Regular maintenance ensures your safe remains in top condition and provides long-term security.

How often should a safe be serviced to ensure optimal performance?

We recommend servicing your safe at least once a year to maintain optimal performance. However, high-usage safes or those in demanding environments may require more frequent maintenance.

What should I do if I lose the key or forget the passcode to my safe?

If you lose the key or forget the passcode, contact our customer support team immediately. Our certified technicians can assist you with safe opening, key replacement, or passcode retrieval, ensuring access is restored securely and without damage to the safe.

Do you provide training or guidance on how to use and maintain the safes?

Yes, we offer training sessions and detailed user manuals to ensure you and your team know how to properly use and maintain your VDH Safe. This training covers everything from basic operation to advanced security features.

What kind of warranty and after-sales support does VDH Safes offer?

VDH Safes come with a comprehensive warranty of 5 years covering manufacturing defects and performance issues. Additionally, our after-sales support team is available to assist with any issues or questions you may have, ensuring your safe continues to meet your needs.

Compliance and Security

Are your safes certified to meet local Vietnamese security regulations?

Yes, our safes meet local Vietnamese security regulations as well as international standards. This ensures that you receive products that comply with all relevant legal and safety requirements.

How does VDH Safes ensure compliance with international security standards?

VDH Safes undergoes rigorous testing and certification processes to meet international security standards, including EN and UL. Additionally, we conduct quarterly audits by UL to verify ongoing compliance with these stringent standards.

What are the fire and burglary ratings of your safes?
  • Our safes are rated according to international standards for both fire and burglary protection, including detailed specifications for TL-15, TL-30, EN Grade 1, 2, and 3, and DIN 4102. Below are the key details:

TL-15 Rating:

  • Burglary Protection: TL-15 safes are tested to withstand expert attacks using common tools for a minimum of 15 minutes. This level of protection is suitable for businesses requiring medium security, such as retail stores, small banks, and jewelry shops.
  • Construction: TL-15 safes feature at least a 1-inch thick solid steel door and walls, reinforced to resist drilling, cutting, and prying attacks.

TL-30 Rating:

  • Burglary Protection: TL-30 safes provide a higher level of security, withstanding sophisticated attacks using advanced tools for up to 30 minutes. These safes are ideal for protecting high-value assets in banks, financial institutions, and high-end retail stores.
  • Construction: TL-30 safes have thicker steel construction, typically 1.5 inches or more, with multiple locking bolts and reinforced walls to resist drilling, cutting, and oxy-fuel welding attacks.

EN Grade 1:

  • Burglary Protection: EN Grade 1 safes are certified to resist attacks with basic tools such as hammers, drills, and crowbars. These safes are suitable for securing valuables like cash, documents, and personal items in both residential and commercial settings.
  • Resistance Value: Grade 1 safes have a resistance value of 30/50 (burglary), offering moderate protection against basic burglary attempts.

EN Grade 2:

  • Burglary Protection: EN Grade 2 safes offer enhanced security, resisting attacks using more advanced tools such as power drills and grinders. These safes are commonly used in commercial environments requiring higher protection, such as retail and office settings.
  • Resistance Value: Grade 2 safes have a resistance value of 50/80 (burglary), offering higher protection compared to Grade 1.

EN Grade 3:

  • Burglary Protection: EN Grade 3 safes are designed to resist highly sophisticated burglary attempts, including those involving power tools and explosives. These safes are ideal for securing high-value assets in banks, vaults, and other high-security facilities.
  • Resistance Value: Grade 3 safes have a resistance value of 80/120 (burglary), providing the highest level of protection among the EN grades.

Fire Protection:

  • In addition to burglary ratings, our safes also offer fire protection certified under various international standards, including DIN 4102. The DIN 4102 standard, developed in Germany, specifies the fire-resistance classifications for building materials and components, including safes.
  • DIN 4102: Safes tested under DIN 4102 are assessed for their ability to protect contents from high temperatures and fire exposure. The standard classifies materials and components based on their fire resistance, typically measured in minutes (e.g., 30, 60, 120 minutes). Safes with a DIN 4102 rating ensure that, even in the event of a fire, the internal temperature remains low enough to protect sensitive contents such as documents, data storage devices, and valuables.
Can your safes be integrated with existing security systems?

Yes, many of our safes can be integrated with your existing security systems, including alarms, CCTV, and access control systems. This integration enhances overall security and provides centralized control of your safety measures.

Distributor and Retail Information

How can I become a distributor of VDH Safes?

If you are interested in becoming a distributor of VDH Safes, please contact our partnership team. We will provide you with all necessary information, including terms, conditions, and training support to help you get started.

Where can I find VDH Safes through local distributors?

VDH Safes are available through a network of authorized distributors. Please visit our website or contact our sales team to locate a distributor near you.

Do you provide training and support to distributors?
  • Yes, we offer comprehensive training and ongoing support to our distributors, including product knowledge, installation techniques, and customer service practices. This ensures that our distributors can effectively represent our brand and meet customer needs.

Are there any exclusive models or products available only through your distributors?

Yes, we offer certain exclusive models and products that are available only through our authorized distributors. These products are designed to meet specific market demands and provide additional value to our distribution partners

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